Recently it looks like something changed on the Citrix side related to focus tracking and multiple monitors, and this is causing focus issues when connected fullscreen to a remote Windows session using multiple monitors. More specifically, moving the cursor from one monitor to the other, the first 1 or 2 clicks are ignored. If the Workspace toolbar (or its minimized "handle") is visible on that monitor, there is a highlight around it after the first click. After the second click the focus finally changes and you can interact with apps on that monitor, until you move the mouse again to another monitor and the same thing happens.

It is like Citrix suddenly started to emulate the "first click changes focus" behavior of MacOS, but sometimes even the second click is ignored and I need to click 3 times in a row before the remote Windows sees a single click.

More specifically, when the input focus is in a window on the second monitor and I click on something in the main monitor, the first click is actually eaten and there is instead a highlight on the Citrix Workspace toolbar handle (or the "Pin toolbar" button when the toolbar is not collapsed), and that also steals the input focus. I need to click again to change the input focus back to the monitor I clicked in.

I tried to find an option to disable this behavior (maybe even disabling the toolbar altogether) but I could not find it. Is this a known issue?

I am running Citrix Workspace 2505 on an up-to-date MacOS Sequoia (15.5) on a M3 MacBook Pro, with 2 external PC monitors via USB through a dock.

I am having problems with some Option+number key combinations when I am accessing my Windows office computer from my Mac through Citrix Workspace. 

I have problems with number keys 2, 4, 7, and 8. Every other key is working as expected. When I hold down the Option key and keep pressing these numbers, I get the following results:

Option + Key 2: 22@@2@@22@2@22@222222@2

Option + Key 4: 44444$4$444$$$4$$4$$444$

Option + Key 7: <|||<|||<|<|||<<<<|<<|<|<||<||<<|||<<<

Option + Key 8: 88[[8[[[[[[88[[[[[[8[8[[8[[[[[88[8[8

Keyboard setup on Windows computer: Swedish

Keyboard setup on Mac: Swedish

Mac specs: MacBook Pro 14" M1 Pro 16GB, Ventura 13.0

Citrix Workspace Build: V22.11.0.12 (2211), native to Apple Silicon

When I installed Workspace, my keyboard was all jumbled up and I had to set the language to Swedish through Terminal, but once that was done everything else returned to normal, except these 4 keys that are working inconsistently, albeit producing the correct characters at least. 

My keyboard setting are as per the screen shot below:

Does anybody know if I can do something to fix this? Or if I can file a bug report somehow? I couldn't find any other option other than posting here.

Thanks in advance!

Regards,

Laszlo

In my environment, detection on version 25.08.10 behaves very inconsistently across some MacBooks. Sometimes the app is detected without any problems, but other times the detection suddenly fails for no obvious reason.

The temporary fix is to reinstall the Citrix Workspace app. This works about 9 out of 10 times, but the issue usually returns after a couple of days.

Are others seeing similar inconsistent detection behavior with Citrix Workspace on macOS? And have you found any stable solutions or workarounds that prevent this from happening?

just discovered that since Citrix Workspace 22.08.1, a superfluous "Welcome to Citrix Workspace" message pops up after each login on the relevant clients (our clients are running Monterey, usually 12.5.1). It's slightly problematic, since users of our company start pasting addresses there, which doesn't work - they should simply log in though the browser and the downloaded .ica-file, as always (since Citrix is hosted on premise, etc.). If they paste in our store address and try to log in, they receive an error: "This store is not available. Retry or contact support." (Error message was translated from German, btw).

Does anyone know how to get rid of this - so not esp. the login error, but the "Welcome" message?

Just to clarify: I don't mean, preventing auto-start; in fact auto-starting Workspace in the background, makes sense in our environment.

Regarding the "Welcome"-message, I didn’t find anything directly in the settings (so the GUI-settings), but haven't played with the Citrix preference files / MDM configuration profiles yet. We do deploy Workspace through our MDM (Jamf Pro), so I suppose I can theoretically push preferences this way (or have Jamf execute a script, which adapts the prefs with the logged in user account, or similar)… I never had the need to do so, until now; in fact it'd be best, if things could remain this way, but ok ?

I’ll check out the documentation on manipulating preferences with Jamf Pro as soon as I find time, and will post it here if I'm successful; but in the meantime, I'm very curious about hints.

Best regards
Michiel

I need some help. Since 2 weeks I encounter a mouse pointer issue which happens both with trackpad and external usb mouse and only appears when the cursor is moved within the Citrix Viewer window - that is within the remote machine.

It is quite annoying as it interferes with moving the mouse pointer accurately. During a pointer movement from point A to B on the screen the mouse cursor can randomly stop in between the path for just a few milliseconds. Because of our muscle memory and training using the pointer device, the pointer will not be positioned at the destination position B but somewhere before.

I do not know any way how to debug this. A colleague has exactly the same problem as I have described here. Both of us, we connect to the same environment, although different remote machines.

Some tests I did:

It happens in window and full screen mode.

High DPI has no impact.

It does not appear outside of Citrix Viewer window at all.

It is independent of the remote machine OS: Tested both with a remote Win10 and Win11.

MacOS Version:
15.5 (24F74)

Citrix Workspace Version:
25.05.0.58 (2505)

The ‘/‘ (key to the left of right shift) works when first connecting to VDI. But if I click back into my host mac (or Command-TAB), and then return focus back to VDI, the key no longer works.

Things I’ve tried:

• Tried all three options under the "Keyboard layout synchronization" menu.

• Tried difference options on "System sortcuts take effect on"

• Tried changing the "Keyboard input mode" between unicode and Scancode

Any suggestions for further troubleshooting are appreciated.

Scott

Suddenly, I am not able to see other's screen nor myself in the camera when I go to settings > devices.

I am using the latest version. I've reinstalled it and also tried another versions and it is working the same way.

This only happens with the teams app, in web version all works fine.

Am I the only one with this issue?

Thanks.

My workaround is to just use citrix within a windows VM which works fine but kinda sucks. Also means it probably isn't a network issue.

I attached the recorded logs. Would be great if anybody could help :)

Current env:

ViewerVersion: 25.03.0.34 (2503)

Mac M1 Sequoia 15.3.2

But like I said I also tried with lots of other verions, allways the same error

ServiceRecords-2025-03-24-113814.ips CitrixViewer_2025_03_04-20_20_39_17471.txt

Version: 24.11.0.67 (2411)

Today, I had 5 in less than 2hs. Good start.

Citrix Viewer-2025-01-07-044103.ips Citrix Viewer-2025-01-06-061855.ips Citrix Viewer-2025-01-07-051920.ips Citrix Viewer-2025-01-07-051448.ips Citrix Viewer-2025-01-06-053347.ips

We are experiencing a lot of citrix crash issues on Mac devices. 2 situations :

1. We are working inside citrix and all of sudden it logs us without any error message nothing.

2. We lock our mac and after 5 minutes we unlock the mac and the citrix logged us out. We also changed the lock screen settings on mac but this behavior did not change.

Also find some crash logs attached

Let me know if you need more details

BR,

Kousalya.

citrix crash report.txt

Apple M1 Pro (2021, 16 Inch)

macOS Sequoia 15.2

Ever since I've upgraded to some of the later versions of the Citrix Workspace App, I have found that it rarely disconnects from my remote session cleanly. I always have to end up force quitting the Citrix workspace.

* I connect to my remote work PC at the start of the day, and leave it connected for several hours.

* When I click on the 'disconnect' button it will hang and freeze up. I have to force quit the citrix app

* If I try to exit out of the session by just quitting the application using the red dot at the top of the window, it will also hang and freeze up.

It is very frustrating as the app does not behave well. On occassion, it will exit cleanly, but that is normally due to some external event causing me to lose my connection, and not from me initiating a disconnection.

Can someone help fix this.

VDA: Win10 multi-session vda version 2402. 

When on a Teams call with HDX redirection the audio on the endpoint side is fine but every meeting there's at least one individual that has an echo until I go on mute where they hear themselves talking. It doesn't seem to matter what that other person is using whether it be on another VDA session or not using citrix at all. 

Setup:  Recent Citrix Viewer on MacOs 15.1. 24.09.10.12 (2409) (Issue also in MacOs 14.x)

Connecting to Windows Laptop via Citrix Viewer -> RDP -> Laptop (Windows 10)

Viewer Keyboard Setup:

When I input Special Character like @-Char following happens in RDP:

- Windowed Mode: Input works, whenever I press the key(s)

- Full Screen Mode: Input works like this

Is this a bug or function?

Thank you for your support.

Regards

Andreas

There is no clickable button to remove it, I found a config file, but I don't know what is the setting what I should write into it.

thank you

My specs are:

• MacBook Pro 16" 2023
• Apple M2 Pro
• 32 GB
• macOS Ventura 13.2.1 (22D68)

A high input lag means that typing takes up to 2 seconds to be reflected in the client. Also mouse clicks have this kind of lag. The lag is sometimes shorter sometimes longer.

What is really strange is that when using the light client in the Browser (HTML-5) or using the Viewer in Fullscreen mode the lag does not apply.

Using the light version is not an option due to an issue with the wrong keyboard layout. Using Fullscreen is also not an option as I have to use other apps on the host in parallel.

I already tried the following solutions to sort things out:

• Switching Firewall on/off - no difference
• Using Wifi/LAN - no difference
• Using mobile hotspot - no difference
• Using different network - no difference
• Using the Viewer window on different Screens (MacBook, Thunderbolt-HDMI, USB-C) - no difference
• Using Intel/ARM version of app - no difference

I have tried also on my old MacBook with the following specs:

• MacBook Pro 16" 2019
• Intel CPU
• 16 GB
• macOS Ventura 13.2

Using the Viewer in windowed mode feels like working locally - no input lag.

I'm really confused about the situation. It seems like the Mac is treating the windowed mode of the app differently causing these lags.

1. When I plug my laptop into an external monitor I often have to resize the screen back to full screen. The same occurs when I unplug the monitor. 

2. Citrix will put my monitors to sleep upon plugging and unplugging. It will also cause my Mac to freeze which will require a reboot several times per week. 

I'm using the High DPI option. 

I also have an 16" M1 MacBook Pro running Ventura 13.6.5. Since switching to the High DPI option I will get the 1st issue described, but never the 2nd. 

I've also tried the beta software on the M3 MBP with similar issues. 

As example, trying to right-click the Windows taskbar at the bottom should bring up the taskbar context menu, but it actually brings up the desktop context menu. Moving the mouse over the context menu also shows the highlighted menu entry to be slightly above where the mouse pointer is drawn.

The issue only appears in Fullscreen: using the application in Windowed mode the mouse position is registered correctly. This makes the application unusable for me.

Furthermore, by trying to download the earlier version 2203 I noticed that the page wrongly provides the 2204 version instead: https://www.citrix.com/downloads/workspace-app/legacy-receiver-for-mac/workspace-app-for-mac-latest-2203.html:

For this reason was only able to reinstall version 2201...

After upgrading to the last Citrix Workspace app 2304 for MAC the feature Use All Displays In Full Screen does not work anymore. It goes fullscreen to one screen only

Once I rolled back to 2303.1 it is working again.

My config is iMac Intel 2017 5K 27’ with 5K 27’ external screen

First post here, so please let me know if there is any additional information that you need. 

We have a on-prem Virtual Apps and Desktop solution, its a relatively simple one with a single session host, single a ADC Netscaler appliance that manages the connection.

Users connect to a single URL, regardless of location;

https://server.companyname.com

Internally, the firewall is configured for NAT loopback, allowing users to connect to the internal resource, and externally it points to the External IP of the netscaler. 

This works 100% of the time for all windows users, and a Mac that is running Intel processor. 

However...

We have a strange issue whereby the two devices that have a silicon chip fail to launch the session, and you get the attached error (img1)

You can hit 'OK' and sign in and it will come up repeatedly.

If we then connect onto these devices using our remote agent (Datto RMM) it works instantly.

This seems to happen both internally and externally, so we are somewhat confident it's not a 'network issue' and it's fine for all windows10/11 devices and on the intel based Mac. 

I can also test remotely, if I join the VPN, It sometimes fails, if I then disconnect from the VPN, rejoin it then works...

It's sporadic too, no pattern, no firewall deny logs detected etc. 

Firewall is a Watchguard M290, for reference. 

Any suggestions would be greatly appreciated. 

Seems a similar issue here;

https://discussions.citrix.com/topic/415710-cannot-connect-to-citrix-workspace-with-workspace-app-on-mac-m1-macos-monterey/