we have a problem with android 13 device (zebra MC3400). The ctirix workspace is the last one (25.5).

The 180 rotation is still active on published application. It is disabled everywhere except there. So each time the user want to scan a barcode, the application is rotate to 180. and rotate again to 180 when he wants to read the screen.

We have setup to portrait in android and in citrix workspace. it works fine everywhere except on the publish application.

Thanks for your help.

Fred

https://help-docs.citrix.com/en-us/citrix-workspace-app/android/media/gestures.png

1. Steps taken to troubleshoot: Cleared Manage Space and Clear Cache under Storage>Apps

2. Reinstalled Citrix Workspace app.

3. Rebooted the phone.

4. Confirmed the .ica file is opening with the Workspace app in case  there was a file association issue.

5. Went into the Settings in the Workspace app and tried the "Activate Citrix Workspace app" and "Change Citrix Workspace app", but that didn't resolve.

6. Tried going into the File/Folders on the phone after removal of the Workspace app to see if any files were left behind, but couldn't find any.

7. Confirmed the user is able to log into and launch apps/desktops from the Citrix Storefront, from other devices.

This is only happening to this phone. Are there any other troubleshooting steps we can take with the phone/Workspace app?

i stumbled over a really strange behavior:

I add the store to the Citrix Workspace App.

I receive a login prompt and log in.

I can start Desktop / App.

After i logoff and try to connect again the following error appears.

"Citrix Workspace received a unexpected response. Try again later. Error code: 438"

NetScaler: NS12.0 56.20.nc

StoreFront: 3.11.0.04

We have two other customers over the same netscaler with the same session profile / policys etc. Even same Settings on StoreFront, but they dont have this Problem.

Has anyone idea what can cause that error?

I have received the error 4DB or 4DC  when I have tried to configure Citrix Workspace App into my Android phone.

I don't have found any info by this error on the internet and in this forum.

Via the web access, the connection is function correctly.

Thanks, 

Shane 

However it seems the Android version follows a different format instead of the key = url, string value = work URL

Is there a way to populate the URL key in the Android app config?

Is there a planned roadmap for supporting multiple screens with the Workspace for Android app? Using the app on Chrome OS, the Receiver for Chrome OS app supported this but does not support HDX Realtime optimisation so that's no longer an option 

The tablets are connecting over the internet via cellular broadband. 

In my testing I don't see the printer in the list of available printers from the print dialog box. 

My guess is that this isn't possible. I haven't found much information online on this topic. Has anyone else done any work with this type of setup?

Previos versions Citrix Workspace 21.11.0 for Android works well for us.
Citrix workspace 22.2.0 for iOS works well too.

It looks like a BUG on latest version of Android App ...  ?

I tried to download the workspace apk, but with the download page the link to the file does not work

https://www.citrix.com/de-de/downloads/workspace-app/android/workspace-app-for-android.html

with both 22.6.5 downloads the page I get redirected to shows: "not found"

Does someone know a download destination (beside play store) or does someone know if there is a change ongoing and the path will be fixed soon?

Thank you in advane.

Config:

No Netscaler.

Workspace Android version 22.4.0.4

Studio Version 2203

Storefront Version 2203

DDC 2203

VDA 2203

Catalog Static

Windows 2019 Standard Hyper-V

I have had a support case open for 2 weeks now and the tech has done nothing other than send logs to the development team.  They haven't even provided any basic troubleshooting in the 2 weeks since the case was opened.  I have got to be missing some configuration that may have been reset on the upgrade.  I did update the SSL certificate prior to the upgrade as well.  Support came back on Friday and stated:

"We have received the results of the logs and could not find information about what is causing the issue. we see some errors but we can tell if this is causing the problem.

ftlpsupport01.citrite.net\ftlpsuppfs01_prod\Sup_info\Case_Data\81178287\LogsEndpoint\Workspace\Workspace\diagnostics\CtxLog_com.citrix.Receiver.csv
"2022-05-02T10:40:13.157-0400","UseCaseHandler","INFO ( 4)","onError:ErrorResponse{description='No records to detect from!', errorType=ERROR_AUTO_CONFIGURATION_FAILED}",26935,27061,Workspace, , ,0
"2022-05-02T10:40:13.157-0400","ConfigurationService","ERROR ( 2)","reportError: ErrorResponse{description='No records to detect from!', errorType=ERROR_AUTO_CONFIGURATION_FAILED}",26935,26935,Workspace, , ,0
"2022-05-02T10:40:13.157-0400","ConfigurationService","ERROR ( 2)","configurationError: ErrorResponse{description='No records to detect from!', errorType=ERROR_AUTO_CONFIGURATION_FAILED}",26935,26935,Workspace, , ,0

I will proceed sending the case to our escalation team for further analysis, soon one escalation engineer will get in contact with you to continue working.."

Any help is greatly appreciated!

Once logged in the desktop would fail to load and hop back to the virtual desktop selection screen.  profile would not load and not log in.  have dropped back from the new 2203 VDA back to 2106 (2109/2112 had failed login issues on windows)

suggestions?

There is a device id that is created in the device that the backend captures. Is the Id created by the CR app or by the device. How do we trim that Id to less than 15 char.?

Example of that id is roida0029095cba42171, roid3b3472460dc657e

If the Citrix Workspace 22.x is used on a mobile running Android 11 OS, then who (device or app) creates the device id and is there any possibility to trim if it is more than 15 char.

However, the user experience is bad, besides missing functionalilty like multi desktop we also struggle with the menu bar that automatically drops down in full screen mode. This bar has a close button, exactly on the location where a user would click to close the application in the vdi session. When the bar drops down, they click on that by accident and then close thw whole session.

I am a Chrome/G Suite expert, it is possible I miss some obvious Citrix knowledge. I believe Citrix and Chromebooks can work very well together. I am looking for suggestions and other people that are working with a similiar setup Chromebooks and Citrix, so we can share the knowledge and build some best practices.

First question:

- is Citrix Workspace app for Android the way to go?

- anyone else has/had the issue with users accidentally clowing thw ehole session? 

We are using Citrix Workspace app for ChromeOS on a managed Chromebook. Local printers do show up and work in Windows, however network printers do not. 

I can't find anything related to this, does it work, and if so, what configuration should I apply?

Regards,

Jasper

In our environment, we have since the beginning of September the following message sometimes appering: Thinwire unknow command:0xff, previous=0xc2

We have our VDA, NetScaler and Delivery Controller on the newest Version. Before it worked over month, without these message. We can't really find any Logs to it, neither in the Win Event Viewer nor in the Citrix Logs. 

This error appears only on Andorid Devices, Windows Computers on the same Terminal Servers work without this error. The Workspace App on the Android devices are 20.9.5. 

Any advice or similar experience to this? 

Any idea what could cause this?

Thanks